Accessibility Statement

Accessibility statement for Making Every Contact Count

This website is run by Health Education England. We want as many people as possible to be able to use this website.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Health Education England is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible.

Non compliance with the accessibility regulations


The videos on the site do not currently have individual titles, this will be addressed during 2020.

Also, the text overlaying the video presentation frame does not contrast sufficiently with the background image, this will be addressed during 2020.

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Disproportionate burden

The site uses a large number of PDF and Word documents drawn from a wide variety of sources and it is a disproportionate burdent to replace all those documents with newer accessible versions by September 2020.

Any new documents published will be accessible and the existing documents will gradually be replaced.

This does not meet WCAG 2.1 success criterion 4.1.2.

How we tested this website

This website was last tested on 28th February 2020. The test was carried out Health Education England.

As the site uses templated pages, a page from each template type was selected for testing.

We tested:

  • our main website platform, available at

What we’re doing to improve accessibility

During 2020, it is intended to review the site and all its content to ensure accuracy and accessibility compliance wherever possible.

This statement was prepared on 3rd March 2020. It was last updated on 3rd March 2020.