Training in MECC
Training resources for staff are a key element of a Making Every Contact Count (MECC) programme. Ensuring staff have the skills, knowledge and confidence to deliver the right messages and information to members of the public can govern whether your programme is a success or not.
The National MECC Advisory Group has developed a quality marker checklist for training resources to support organisations in implementing and sustaining MECC programmes. It provides organisations with a set of quality markers for developing new training materials and evaluating existing training.
A number of organisations in the public and voluntary sectors have already developed MECC training resources to meet the needs of their staff and clients. A range of delivery methods for training from online e-learning packages to face-to-face training sessions can be found below: